TR Capabilities Brochure - Flipbook - Page 2
Over 100 years as a
limited company,
over 300 years trading.
OUR STORY
SHAPING THE
FUTURE OF THE
HOSPITALITY
INDUSTRY
We cannot begin 2022 without first
reflecting on the last few years and
the impact it has had on us all and
our industry.
Navigating the pandemic was difficult
but we made decisions to put our
customers first. Not only did we invest
substantially in both our field sales
and telesales teams, but we invested in
stock and more crucially in our drivers
to ensure supply to our customers was
not impacted.
We are a family-owned business
based in Bury St Edmunds,
focused on supplying all sectors of
the catering industry.
fresh fruit & veg, butchered fresh
meat, wines beers & spirits, as
well as professional cleaning and
packaging products.
We provide a total food service
solution to the catering industry
delivering a comprehensive range
of over 10,000 products. Our lines
include ambient, frozen, chilled,
From humble beginnings back
in 1808, Thomas Ridley has
grown to become one of the
UK’s leading independent food
wholesalers.
OUR PARTNERS
At Thomas Ridley we work in partnership with both our customers
and suppliers to understand consumer needs and meet them through
innovative products and services.
As lockdown eased in 2021, we’re
proud to say we didn’t let any of our
customer’s down, ensuring we provided
orders in full and on time. Whilst our
inbound service levels dropped to
82%, our outbound service levels never
dropped below 96%.
SUPPLIERS
CUSTOMERS
I want to continue by thanking our
customers and suppliers that we work
with for being flexible and adapting
their ways of working to keep the
supply chain moving. I’ve seen many
ideas generated turning old processes
into opportunities, which has paved the
way for future success as we regain a
sense of normality.
As we move through 2022, we’re
excited to watch our industry go
from strength to strength. We are
monitoring trends and working with
our suppliers to bring new innovative
products whilst also creating value
through menu engineering.
We continue to focus on our
sustainable activities and are
successfully engaging more customers
with our Zero to Landfill efforts –
our waste collection service is simple,
stress-free and effective.
Thank you for your ongoing support.
Justin Godfrey,
Group Managing Director
Country Range is our own foodservice specific brand,
offering caterers and professional chefs’ quality own
label products at competitive prices.
TAKE A FRESH LOOK
AT THOMAS RIDLEY
Products
One stop shop
To keep your
Everything you need
customers coming back
in one delivery
Easy to do
business with
Solutions to
continuously improve
our service
Continuity
of supply
Logistics built on
technology
Next day delivery
Order before
3:30pm*
We measure end to end
Improvements driven
by data.
CARL WESTON, HOTEL SERVICES MANAGER,
TLC COOPERSCROFT.
We have been doing business with Thomas Ridley since
2006. Not only are they a local business delivering fantastic
personable service, but their product range and pricing is
always competitive in the market. Ordering is easy, delivery
days are great, and staff always go above and beyond from
my account manager through to the delivery driver.
Thank you all for ensuring and supporting our success.
TELESALES
DRIVER
ACCOUNT MANAGER
Our dedicated team are on hand to support you and your needs. Our staff are made up of ex-chefs and food lovers,
i.e. people who know the products and industry. People you can really trust.
*From our fully stocked ranges of Fresh, Frozen, Chilled, Ambient and Non-Foods.
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thomasridley.co.uk
Delivering the best in foodservice
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