TR22 Healthcare Guide - Flipbook - Page 4
Delivering a great service...
What our custom e r s s ay ab o u t u s . . .
There are nine homes within the TLC Group, collectively caring for around
450 residents at a time, and we’ve been proudly using Thomas Ridley for
more than ten years. The customer service is second-to-none and we’ve
always received a really good, quick, friendly and competitive service from
everyone involved in supplying our homes.
Two of our sites in Hertfordshire even like their Thursday delivery driver so much
that we recently decided to stop having two deliveries a week and go for one
larger delivery instead, just so that we could always have the same driver. He
just knows the homes so well and always helps to put everything away! It’s really
unique to have that kind of personal service where your driver feels like an extra
team member.
Carl Weston,
Hotel Services Manager,
TLC Care Group
I would definitely recommend Thomas Ridley to anyone looking for a reputable
supplier with a great product range, competitive prices and an efficient and
friendly service. If I had to pick a favourite Country Range product that we get
through Thomas Ridley, I’d have to say the herbs and spices. They really
are excellent in terms of flavour and value and I don’t think I could switch
to another brand now.
The customer service
is second-to-none
At QEH, we’re catering for around 1,500 patients a day and a
further 700 people through The Hub Restaurant. We’ve been
really impressed with the support we receive from Thomas
Ridley, their pricing, products and the choice of ordering online
or over the phone. We find it really useful that you can order the
day before up till 5pm, like the variety and quality of the products
and that the company has a good feel; being a family run business.
Thomas Ridley also has great customer service, telesales and
deliveries are on time.
Our favourite products are the pastry cases, as they offer the best
value for money and are very good quality, and the Country Range
cheese and onion pasty for its quality and flavour!
We really value the service Thomas Ridley provides,
the quality of the products and the competitive pricing.
4
Stewart Nimmo,
Catering Manager
